Policies, Pricing, and Fees
1.1 Payment Policies
All payments for fuel deliveries or services are due at the time of the delivery or upon completion of service.
1.2 Cash Payments Policy
Cash payments may be made for fuel deliveries or service appointments. Cash may not be left unattended at the property and must be handed directly to the fuel driver or service technician. Fuel drivers or service technicians do not carry change for cash payments. If you overpay for a cash payment, a credit will be issued on your account to be used for future purchases.
1.3 Credit/Debit Card Payment Policy
There are NO processing fees for credit or debit card transactions.
Accepted cards include: Visa, Mastercard, Discover, American Express.
If you are placing a fuel delivery for a set amount of gallons, your card payment will be pre-authorized prior to the delivery. In the event that your tank does not take the preordered gallons, your card will only be processed for the amount of the delivery.
If you are an existing customer and are ordering a fill-up, your card will be processed after the delivery has taken place. This payment will be processed within one business day that the delivery occurred.
If you are a new customer and are requesting a fill-up, we must have an estimated reading of your gauge to calculate roughly how many gallons to pre-authorize your payment for.
In the event of a declined payment, our office will make 3 attempts to collect before pursuing further action.
1.4 Check Payment Policy
A customer may leave a check for a delivery if they have had 3 consecutive recent deliveries or services. If ordering a fill-up, you may leave the amount blank and write "For Deposit Only" on the back of the check. The fuel driver will then write in the correct amount for the check based on the actual gallons delivered. A metered ticket with the actual gallons delivered will be left at the property. A bounced check is subject to a $35 bank fee.
All new customers are eligible to receive 5 cents off per gallon on their first delivery of at least 100 gallons.
New customers are required to pay with a debit or credit card prior to each of their first three deliveries. After three consecutive recent deliveries, customers may choose to leave a check.
- Truck Fee: $35
- Additive: $15
- Line Bleed: $125
- Same Day Delivery: $50
- Returned Check Fee: $30
The daily price for heating oil and kerosene is always accurately displayed on our website.
Pricing will be honored for the next business day only from the date that the order was confirmed. Example: If you call to place an order on a Monday, that price will be honored for Tuesday of that current week. If you request a delivery for a future date, it will be subject to the daily price at the time of delivery. Online requests are requests only and are not a confirmation of a delivery date or price.
Discounts may not be combined and the higher value discount will be applied.
5.1 All service appointment payments are due at the completion of the agreed upon service.
5.2 If a tenant or resident of the building is not at the property at the time of the service, they must leave clear instructions on how to access the system, give verbal consent to enter the property at the agreed upon time for the agreed upon services, and the homeowner or resident must be available by phone during the appointment to discuss any issues or concerns the technician may have.
5.3 If a service is completed and there is an issue with the system that presents within 7 calendar days of the last service, the service fee will be evaluated to see if the problem is a direct result of the previous performed service. At that time the technician will make a professional evaluation and determine if the issue was caused by the service. If they find that the issue is a result of the previous service, it will result in a waived service charge. If they find that the issue is unrelated, then the service fee will be applied. Any service calls that are performed after 7 calendar days from the date of last service are subject to the service fee charge.
5.4 All service appointments and services performed are nonrefundable.
5.5 If a service order is not paid at the time of service, there will be a $5/day late fee applied to the work order.
5.6 Rinaldi Energy offers a 1-Year Labor Warranty on System Installations. If during the 1-Year window there are any issues or problems with the installed unit(s), then Rinaldi Energy will void the service fee for the appointment as long as it is determined by standard diagnosis that the issue is a direct correlation of the installation.
Ordered less than 100 gallons- Orders that are intentionally placed for less than our minimum of 100 gallons will automatically be charged a $35 truck fee.
Ordered over 100 gallons- If you ordered over 100 gallons, but your tank did not take the full amount of the delivery than you may be subject to a truck fee of $35.
A pre-authorization is a hold on your card for the agreed upon amount. Once the delivery is complete, the authorization will turn into a posted transaction. Depending on your bank there are different policies on how a pre-authorization reflects on your account balance.